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Online Public Access Catalogue

题名/责任者:

What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown.

出版发行项:

Toronto ; New York : J. Wiley, c1995.

ISBN:

0471641235

载体形态项:

xvi, 304 p. : ill. ; 24 cm.

个人责任者:

Brown, Stanley A., 1946-

论题主题:

Consumer satisfaction.

论题主题:

Customer services.

论题主题:

Industrial management.

论题主题:

Organizational effectiveness.

论题主题:

Quality of products.

中图法分类号:

F713.52

书目附注:

Includes bibliographical references (p. [301]-302).

电子资源:

Contributor biographical information    Contributor biographical information http://www.loc.gov/catdir/bios/wiley041/96113967.html    

电子资源:

Publisher description    Publisher description http://www.loc.gov/catdir/description/wiley033/96113967.html    

电子资源:

Table of Contents    Table of Contents http://www.loc.gov/catdir/toc/onix03/96113967.html    

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