珠海科技学院图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.

出版发行项:

Boston, MA : Harvard Business School Press, c1993.

ISBN:

0875843336 (acid-free paper) :

载体形态项:

xx, 384 p. : ill. ; 25 cm.

附加统一题名:

Harvard business review.

丛编题名:

The Harvard business review book series

附加个人名称:

Sviokla, J. J.

附加个人名称:

Shapiro, Benson P.

论题主题:

Customer services-United States.

论题主题:

Consumer satisfaction-United States.

中图法分类号:

F719

一般附注:

Articles originally published in the Harvard business review, 1968-1992.

一般附注:

Companion volume to: Seeking customers.

书目附注:

Includes bibliographical references and index.

豆瓣简介：