机读格式显示(MARC)

• 000 01106cam a2200313 a 4500

• 001 0000373616

• 005 20190926091900.0

• 008 921016s1993 maua b 001 0 eng

• 010 __ |a 92039229

• 020 __ |a 0875843336 (acid-free paper) : |c $29.95

• 040 __ |a DLC |c DLC |d DLC

• 043 __ |a n-us---

• 050 00 |a HF5415.5 |b .K45 1993

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F719/E12

• 245 00 |a Keeping customers / |c edited, with an introduction by John J. Sviokla and Benson P. Shapiro.

• 260 __ |a Boston, MA : |b Harvard Business School Press, |c c1993.

• 300 __ |a xx, 384 p. : |b ill. ; |c 25 cm.

• 440 _4 |a The Harvard business review book series

• 500 __ |a Articles originally published in the Harvard business review, 1968-1992.

• 500 __ |a Companion volume to: Seeking customers.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Customer services |z United States.

• 093 __ |a F719 |2 5

• 650 _0 |a Consumer satisfaction |z United States.

• 700 1_ |a Sviokla, J. J.

• 700 1_ |a Shapiro, Benson P.

• 730 0_ |a Harvard business review.

• 920 __ |a 222016 |z 1