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西文图书1.Seeking customers / F713.5/E104
馆藏复本:1
可借复本:1 edited, with an introduction by Benson P. Shapiro and John J. Sviokla.
Harvard Business School Pub., c1993.
(0) 馆藏 -
西文图书2.Keeping customers / F719/E12
馆藏复本:1
可借复本:1 edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
Harvard Business School Press, c1993.
(0) 馆藏

