MARC状态：审校 文献类型：西文图书 浏览次数：75
- 题名/责任者:
- Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.
- 出版发行项:
- Milwaukee, Wis. : ASQ Quality Press, c1998.
- ISBN:
- 0873893832 (alk. paper)
- 载体形态项:
- xiv, 265 p. : ill. ; 26 cm.
- 个人责任者:
- Cusack, Michael, 1955-
- 论题主题:
- Customer services-Management.
- 论题主题:
- Teleshopping.
- 论题主题:
- Customer relations.
- 论题主题:
- Internet marketing.
- 论题主题:
- Internet advertising.
- 论题主题:
- Business enterprises-Computer networks.
- 论题主题:
- Consumer satisfaction.
- 中图法分类号:
- F713.55
- 书目附注:
- Includes bibliographical references (p. 257-258) and index.
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