机读格式显示(MARC)

• 000 01050cam a2200313 a 4500

• 090 __ |a F713.55/E17

• 093 __ |a F713.55 |2 5

• 001 0000373810

• 005 20190927151600.0

• 008 971112s1998 wiua b 001 0 eng

• 035 __ |a (DLC) 97046441

• 010 __ |a 97046441

• 020 __ |a 0873893832 (alk. paper)

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .C83 1998

• 082 00 |a 658.8/12 |2 21

• 100 1_ |a Cusack, Michael, |d 1955-

• 245 10 |a Online customer care : |b applying today's technology to achieve world-class customer interaction / |c by Michael Cusack.

• 260 __ |a Milwaukee, Wis. : |b ASQ Quality Press, |c c1998.

• 300 __ |a xiv, 265 p. : |b ill. ; |c 26 cm.

• 504 __ |a Includes bibliographical references (p. 257-258) and index.

• 650 _0 |a Customer services |x Management.

• 650 _0 |a Teleshopping.

• 650 _0 |a Customer relations.

• 650 _0 |a Internet marketing.

• 650 _0 |a Internet advertising.

• 650 _0 |a Business enterprises |x Computer networks.

• 650 _0 |a Consumer satisfaction.

• 920 __ |a 222016 |z 1