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Online Public Access Catalogue

题名/责任者:

Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld.

出版发行项:

Boston : Harvard Business School Press, c2001.

ISBN:

1578512050 (alk. paper)

载体形态项:

xiii, 213 p. : ill. ; 24 cm.

个人责任者:

Reichheld, Frederick F.

论题主题:

Customer loyalty.

论题主题:

Customer relations.

论题主题:

Employee loyalty.

论题主题:

Leadership.

中图法分类号:

F272.91

书目附注:

Includes bibliographical references (p. 199-202) and index.

电子资源:

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电子资源:

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