机读格式显示(MARC)

• 000 01277pam a2200325 a 4500

• 001 0000374359

• 003 CAL

• 005 20191009085500.0

• 008 010306s2001 maua b 001 0 eng

• 010 __ |a 2001024195

• 020 __ |a 1578512050 (alk. paper)

• 040 __ |a DLC |c DLC |d YDX |d OUN

• 050 00 |a HF5415.525 |b .R45 2001

• 090 __ |a F272.91/E17

• 093 __ |a F272.91 |2 4

• 099 __ |a CAL 022006090164

• 100 1_ |a Reichheld, Frederick F.

• 245 10 |a Loyalty rules! : |b how today's leaders build lasting relationships / |c Frederick F. Reichheld.

• 260 __ |a Boston : |b Harvard Business School Press, |c c2001.

• 300 __ |a xiii, 213 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 199-202) and index.

• 650 _0 |a Customer loyalty.

• 650 _0 |a Customer relations.

• 650 _0 |a Employee loyalty.

• 650 _0 |a Leadership.

• 856 1_ |a ftp-ab.calis.edu.cn:tftpserv:userv123 |b /200904002/022006090164/F001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/200904002/022006090164&type=1 |2 封面

• 856 1_ |a ftp-ab.calis.edu.cn:tftpserv:userv123 |b /200904002/022006090164/M001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/200904002/022006090164&type=3 |2 目次

• 920 __ |a 222016 |z 1

• 921 __ |a CASHL |b CEPIEC |c 9781591393245

• 998 __ |a TSU