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Online Public Access Catalogue

题名/责任者:

Breakthrough customer service : best practices of leaders in customer support / editor and contributor Stanley A. Brown.

出版发行项:

Toronto : J. Wiley & Sons Canada, 1997.

ISBN:

0471642320

ISBN:

9780471642329

载体形态项:

xviii, 434 p. : ill. ; 25 cm.

附加个人名称:

Brown, Stanley A., 1946-

论题主题:

Customer services.

中图法分类号:

F713.55

书目附注:

Includes bibliographical references and index.

电子资源:

ftp-ab.calis.edu.cn:tftpserv:userv123    /201004018/022010131814/F001.jpg    /201004018/022010131814/F001.jpg http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/201004018/022010131814&type=1    封面    

电子资源:

ftp-ab.calis.edu.cn:tftpserv:userv123    /201004018/022010131814/M001.jpg    /201004018/022010131814/M001.jpg http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/201004018/022010131814&type=3    目次    

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