机读格式显示(MARC)

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• 001 0000374297

• 003 CAL

• 005 20191008143200.0

• 008 970722s1997 onca b 001 0 eng d

• 010 __ |a cn 97931692

• 020 __ |a 0471642320

• 020 __ |a 9780471642329

• 040 __ |a CaOTU |c NLC |d MIA |d CIN

• 082 0_ |a 658.8/12 |2 21

• 090 __ |a F713.55/E37

• 093 __ |a F713.55 |2 4

• 099 __ |a CAL 022010131814

• 245 00 |a Breakthrough customer service : |b best practices of leaders in customer support / |c editor and contributor Stanley A. Brown.

• 260 __ |a Toronto : |b J. Wiley & Sons Canada, |c 1997.

• 300 __ |a xviii, 434 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Customer services.

• 700 1_ |a Brown, Stanley A., |d 1946-

• 856 1_ |a ftp-ab.calis.edu.cn:tftpserv:userv123 |b /201004018/022010131814/F001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/201004018/022010131814&type=1 |2 封面

• 856 1_ |a ftp-ab.calis.edu.cn:tftpserv:userv123 |b /201004018/022010131814/M001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=/201004018/022010131814&type=3 |2 目次

• 920 __ |a 222016 |z 1

• 921 __ |a CASHL |b CEPIEC |c 9780471642329

• 998 __ |a CALIS