珠海科技学院图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Winning the service game / Benjamin Schneider, David E. Bowen.

出版发行项:

Boston, Mass. : Harvard Business School Press, c1995.

ISBN:

0875845703 (alk. paper)

载体形态项:

xi, 295 p. : ill. ; 25 cm.

个人责任者:

Schneider, Benjamin, 1938-

附加个人名称:

Bowen, David Earl.

论题主题:

Incentives in industry.

论题主题:

Employees-Training of.

论题主题:

Customer services-Management.

中图法分类号:

F713

科图法分类号:

29.41903

书目附注:

Includes bibliographical references (p. 261-283) and index.

豆瓣简介：