机读格式显示(MARC)

• 000 01144cam a2200373 a 4500

• 001 0000373758

• 003 CAL

• 005 20190927113400.0

• 008 940817s1995 maua b 001 0 eng

• 010 __ |a 94034590 //r952

• 020 __ |a 0875845703 (alk. paper)

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .S34 1995

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713/E7

• 093 __ |a F713 |2 /3rd

• 094 __ |a 29.41903 |2 3rd

• 099 __ |a CAL 022000400586

• 100 1_ |a Schneider, Benjamin, |d 1938- |0 CAL n2005282732# |7 ba0yba0y

• 245 10 |a Winning the service game / |c Benjamin Schneider, David E. Bowen.

• 260 __ |a Boston, Mass. : |b Harvard Business School Press, |c c1995.

• 300 __ |a xi, 295 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references (p. 261-283) and index.

• 650 _0 |a Incentives in industry.

• 650 _0 |a Employees |x Training of.

• 650 _0 |a Customer services |x Management.

• 700 1_ |a Bowen, David Earl. |0 CAL n2005026403# |7 ba0yba0y

• 920 __ |a 242010 |z 0

• 920 __ |a 235010 |z 2

• 920 __ |a 223031 |z 1

• 920 __ |a 223080 |z 1

• 920 __ |a 223101 |z 1

• 920 __ |a 244285 |z 1

• 998 __ |a WUL