MARC状态：审校 文献类型：西文图书 浏览次数：51
- 题名/责任者:
- Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't / Mary Naylor and Susan Greco.
- 出版发行项:
- Chicago : McGraw-Hill, c2002.
- ISBN:
- 0658001442
- 载体形态项:
- xvii, 234 p. : ill. ; 24 cm.
- 个人责任者:
- Naylor, Mary.
- 附加个人名称:
- Greco, Susan.
- 论题主题:
- Consumer satisfaction.
- 论题主题:
- Marketing.
- 中图法分类号:
- F713.5
- 书目附注:
- Includes bibliographical references and index.
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