机读格式显示(MARC)

• 000 00971nam a2200313 a 4500

• 001 0000374436

• 003 CAL

• 005 20191009151300.0

• 008 010926s2002 ilua b 001 0 eng

• 010 __ |a 2001052133

• 020 __ |a 0658001442

• 035 __ |a fdu09091269

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.335 |b .N39 2002

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.5/E189

• 093 __ |a F713.5 |2 4

• 099 __ |a CAL 022003113790

• 100 1_ |a Naylor, Mary. |0 CAL n2005177996# |7 ba0yba0y

• 245 10 |a Customer chemistry : |b how to keep the customers you want-- and say "good-bye" to the ones you don't / |c Mary Naylor and Susan Greco.

• 260 __ |a Chicago : |b McGraw-Hill, |c c2002.

• 300 __ |a xvii, 234 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Marketing.

• 700 1_ |a Greco, Susan. |0 CAL n2005091332# |7 ba0yba0y

• 920 __ |a 222016 |z 1

• 998 __ |a FDU