MARC状态：审校 文献类型：西文图书 浏览次数：56
- 题名/责任者:
- Creating customer value : the path to sustainable competitve advantage / by Earl Naumann.
- 出版发行项:
- Cincinnati, Ohio : Thomson Executive Press, c1995.
- ISBN:
- 0538838477 (acid-free paper)
- 载体形态项:
- xv, 279 p. : ill. ; 24 cm.
- 个人责任者:
- Naumann, Earl, 1946-
- 论题主题:
- Consumer satisfaction.
- 论题主题:
- Customer services.
- 中图法分类号:
- F713.55
- 书目附注:
- Includes bibliographical references and index.
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