机读格式显示(MARC)

• 000 00811cam a2200253 a 4500

• 090 __ |a F713.55/E10

• 093 __ |a F713.55 |2 5

• 001 0000373641

• 005 20190926140900.0

• 008 940111s1995 ohua b 001 0 eng

• 035 __ |a (DLC) 94000159

• 010 __ |a 94000159

• 020 __ |a 0538838477 (acid-free paper)

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .N33 1995

• 082 00 |a 658.8/12 |2 20

• 100 1_ |a Naumann, Earl, |d 1946-

• 245 10 |a Creating customer value : |b the path to sustainable competitve advantage / |c by Earl Naumann.

• 260 __ |a Cincinnati, Ohio : |b Thomson Executive Press, |c c1995.

• 300 __ |a xv, 279 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Customer services.

• 920 __ |a 222016 |z 1