MARC状态：审校 文献类型：西文图书 浏览次数：40
- 题名/责任者:
- Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
- 出版发行项:
- New York : Free Press ; Toronto : Collier Macmillan, c1990.
- ISBN:
- 0029146755
- 载体形态项:
- xii, 306 p. : ill. ; 25 cm.
- 个人责任者:
- Heskett, James L.
- 附加个人名称:
- Sasser, W. Earl.
- 附加个人名称:
- Hart, Christopher W. L.
- 论题主题:
- Customer services.
- 论题主题:
- Sales management.
- 中图法分类号:
- F713
- 书目附注:
- Includes bibliographical references (p. 279-293) and index.
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