机读格式显示(MARC)

• 000 00939cam a2200301 a 4500

• 001 0000373748

• 003 CAL

• 005 20190927111600.0

• 008 900302s1990 nyua b 001 0 eng

• 010 __ |a 90034202

• 020 __ |a 0029146755

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .H43 1990

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713/E4

• 093 __ |a F713 |2 4

• 099 __ |a CAL 022011038890

• 100 1_ |a Heskett, James L.

• 245 10 |a Service breakthroughs : |b changing the rules of the game / |c James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

• 260 __ |a New York : |b Free Press ; |a Toronto : |b Collier Macmillan, |c c1990.

• 300 __ |a xii, 306 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references (p. 279-293) and index.

• 650 _0 |a Customer services.

• 650 _0 |a Sales management.

• 700 1_ |a Sasser, W. Earl.

• 700 1_ |a Hart, Christopher W. L.

• 920 __ |a 235010 |z 2

• 998 __ |a XMU