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Online Public Access Catalogue

题名/责任者:

One size fits one : building relationships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens.

版本说明:

2nd ed.

出版发行项:

New York : John Wiley, c1999.

ISBN:

0471331678 (cloth : alk. paper)

载体形态项:

xiii, 321 p. ; 24 cm.

变异题名:

1 size fits 1

个人责任者:

Heil, Gary, 1950-

附加个人名称:

Parker, Tom, 1950-

附加个人名称:

Stephens, Deborah C. (Deborah Collins).

论题主题:

Consumer satisfaction.

论题主题:

Customer relations.

中图法分类号:

F713.5

科图法分类号:

29.419

一般附注:

Includes index.

豆瓣简介：