机读格式显示(MARC)

• 000 01106pam a22003494a 4500

• 001 0000374004

• 003 CAL

• 005 20190929145400.0

• 008 981214s1999 nyu 001 0 eng

• 010 __ |a 98055216

• 020 __ |a 0471331678 (cloth : alk. paper)

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.335 |b .H45 1999

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.5/E88

• 093 __ |a F713.5 |2 4

• 094 __ |a 29.419 |2 3

• 099 __ |a CAL 022000925969

• 100 1_ |a Heil, Gary, |d 1950- |0 CAL n2004369946# |7 ba0yba0y

• 245 10 |a One size fits one : |b building relationships one customer and one employee at a time / |c Gary Heil, Tom Parker, Deborah C. Stephens.

• 246 3_ |a 1 size fits 1

• 250 __ |a 2nd ed.

• 260 __ |a New York : |b John Wiley, |c c1999.

• 300 __ |a xiii, 321 p. ; |c 24 cm.

• 500 __ |a Includes index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Customer relations.

• 700 1_ |a Parker, Tom, |d 1950- |0 CAL n2005281634# |7 ba0yba0y

• 700 1_ |a Stephens, Deborah C. |q (Deborah Collins). |0 CAL n2005235342# |7 ba0yba0y

• 920 __ |a 222016 |z 1

• 998 __ |a WUL