MARC状态：审校 文献类型：西文图书 浏览次数：47
- 题名/责任者:
- The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
- 出版发行项:
- New York, N.Y. : Penguin, 1990, c1989
- ISBN:
- 0452264936
- 载体形态项:
- xviii, 584 p. ; 23 cm
- 个人责任者:
- Zemke, Ron
- 附加个人名称:
- Schaaf, Dick
- 论题主题:
- Customer service-United States
- 论题主题:
- Service industries-United States-Management
- 中图法分类号:
- F719
- 一般附注:
- "A Plume book."
- 书目附注:
- Includes bibliographical references and index
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| 索书号 | 条码号 | 年卷期 | 馆藏地 | 书刊状态 | 还书位置 |
| F719/E17 | E000028365 | 1990, c1989 |  外文阅览区
|
可借 | 外文阅览区 |
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