机读格式显示(MARC)

• 000 00831nam a2200265Ka 4500

• 001 0000378734

• 003 OCoLC

• 005 20191126105000.0

• 008 940613c19901989nyu 001 0 eng d

• 020 __ |a 0452264936 |c (pbk.) :

• 035 __ |a 0013-96560

• 040 __ |a ULC |c ULC

• 043 __ |a n-us---

• 090 __ |a F719/E17

• 093 __ |a F719 |2 5

• 100 1_ |a Zemke, Ron

• 245 14 |a The service edge : |b 101 companies that profit from customer care / |c by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

• 260 __ |a New York, N.Y. : |b Penguin, |c 1990, c1989

• 300 __ |a xviii, 584 p. ; |c 23 cm

• 500 __ |a "A Plume book."

• 504 __ |a Includes bibliographical references and index

• 650 _0 |a Customer service |z United States

• 650 _0 |a Service industries |z United States |x Management

• 700 1_ |a Schaaf, Dick

• 920 __ |a 222016 |z 1