MARC状态：审校 文献类型：西文图书 浏览次数：67
- 题名/责任者:
- Four practical revolutions in management : systems for creating unique organizational capability / Shōji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
- 出版发行项:
- Boca Raton : CRC Press ; Cambridge, Mass. : Center for Quality of Management, c2001.
- ISBN:
- 1563273888 (pbk.)
- ISBN:
- 9781563273889 (pbk.)
- 载体形态项:
- xxvi, 758 p. : ill. ; 24 cm.
- 个人责任者:
- Shiba, Shōji, 1933-
- 附加个人名称:
- Walden, David, 1942-
- 附加个人名称:
- Shiba, Shōji, 1933- New American TQM.
- 论题主题:
- Total quality management-Case studies.
- 论题主题:
- Organizational change.
- 论题主题:
- Organizational change-Case studies.
- 中图法分类号:
- F406.3
- 一般附注:
- Rev. ed. of: New American TQM, 1993.
- 书目附注:
- Includes bibliographical references (p. 707-727) and index.
- 内容附注:
- The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
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