机读格式显示(MARC)
- 000 02411cam a2200349 a 4500
- 008 001130s2001 us a b 001 0 eng
- 020 __ |a 1563273888 (pbk.)
- 020 __ |a 9781563273889 (pbk.)
- 035 __ |a (OCoLC)45487580
- 040 __ |a DLC |c DLC |d C#P |d LVB |d BAKER |d BTCTA |d YDXCP |d OCLCG |d RRR |d HNW |d PUL
- 099 __ |a CAL 022010094946
- 100 1_ |a Shiba, Shōji, |d 1933-
- 245 10 |a Four practical revolutions in management : |b systems for creating unique organizational capability / |c Shōji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
- 260 __ |a Boca Raton : |b CRC Press ; |a Cambridge, Mass. : |b Center for Quality of Management, |c c2001.
- 300 __ |a xxvi, 758 p. : |b ill. ; |c 24 cm.
- 500 __ |a Rev. ed. of: New American TQM, 1993.
- 504 __ |a Includes bibliographical references (p. 707-727) and index.
- 505 0_ |a The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
- 650 _0 |a Total quality management.
- 650 _0 |a Total quality management |v Case studies.
- 650 _0 |a Organizational change.
- 650 _0 |a Organizational change |v Case studies.
- 700 1_ |a Walden, David, |d 1942-
- 700 1_ |a Shiba, Shōji, |d 1933- |t New American TQM.