珠海科技学院图书馆书目检索系统

Online Public Access Catalogue

题名/责任者:

Difficult conversations : craft a clear message, manage emotions, focus on a solution.

出版发行项:

Boston : Harvard Business Review Press, 2016.

ISBN:

9781633690783 (alk. paper)

载体形态项:

ix, 110 pages ; 18 cm.

丛编说明:

20-minute manager series

附加团体名称:

Harvard Business Review Press, publisher.

论题主题:

Business communication.

论题主题:

Interpersonal communication.

中图法分类号:

C939

一般附注:

Includes index.

内容附注:

What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.

豆瓣简介：