机读格式显示(MARC)

• 000 01726cam a2200373 a 4500

• 001 0000374355

• 003 CAL

• 005 20191009084300.0

• 008 040129s2005 maua b 001 0 eng

• 010 __ |a 2004002104

• 020 __ |a 0875848672

• 035 __ |a (Sirsi) nk 2005003325

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .R393 2004

• 082 00 |a 658.8/12 |2 22

• 090 __ |a F713.5/E162

• 093 __ |a F713.5 |2 4

• 099 __ |a CAL 022005088978

• 100 1_ |a Rayport, Jeffrey F.

• 245 10 |a Best face forward : |b why companies must improve their service interfaces with customers / |c Jeffrey F. Rayport, Bernard J. Jaworski.

• 260 __ |a Boston, Mass. : |b Harvard Business School Press, |c c2005.

• 300 __ |a xxi, 262 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references (p. [229]-247) and index.

• 505 0_ |a The next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.

• 650 _0 |a Customer services |x Management.

• 650 _0 |a Service industries |x Technological innovations |x Management.

• 650 _0 |a Competition.

• 700 1_ |a Jaworski, Bernard J.

• 856 41 |3 Table of contents |u http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

• 856 4_ |b \201304021\201207004\022005088978\F001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=\201304021\201207004\022005088978&type=1 |2 封面

• 856 4_ |b \201304021\201207004\022005088978\M001.jpg |u http://ftp-ab.calis.edu.cn:3000/view.asp?oid=\201304021\201207004\022005088978&type=3 |2 目次

• 920 __ |a 222016 |z 1

• 998 __ |a NKL