机读格式显示(MARC)

• 000 00842cam a22002774a 4500

• 001 0000374523

• 005 20191010143600.0

• 008 000928s2001 nyua b 001 0 eng d

• 010 __ |a 00050226

• 015 __ |a GBA0-V6219

• 020 __ |a 081440622X

• 040 __ |a DLC |c DLC |d UKM |d C#P |d FDU

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .N947 2001

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.3/E69

• 093 __ |a F713.3 |2 4

• 099 __ |a CAL 022001402007

• 100 1_ |a Nykamp, Melinda. |0 CAL n2005182149# |7 ba0yba0y

• 245 14 |a The customer differential : |b the complete guide to implementing customer relationship management / |c Melinda Nykamp.

• 260 __ |a New York : |b AMACOM, |c c2001.

• 300 __ |a x, 212 p. : |b ill. ; |c 24 cm.

• 500 __ |a Includes index.

• 650 _0 |a Customer relations |x Management.

• 650 _0 |a Data mining.

• 920 __ |a 222016 |z 1