机读格式显示(MARC)

• 000 01096pam a2200325 a 4500

• 001 0000373792

• 003 CAL

• 005 20190927144800.0

• 008 990112s2000 ilua b 001 0 eng

• 010 __ |a 99010338

• 020 __ |a 0844224413

• 040 __ |a DLC |c DLC |d FDU

• 042 __ |a pcc

• 050 00 |a HD9980.5 |b .T457 2000

• 082 00 |a 658.8 |2 21

• 090 __ |a F713.5/E51

• 093 __ |a F713.5

• 099 __ |a CAL 022000887938

• 100 1_ |a Terrill, Craig. |0 CAL n2005243637# |7 ba0yba0y

• 245 10 |a Market leadership strategies for service companies : |b creating growth, profits, and customer loyalty / |c Craig Terrill and Arthur Middlebrooks.

• 260 __ |a Lincolnwood, Ill. : |b NTC Business Books, |c c2000.

• 300 __ |a xvi, 268 p. : |b ill. ; |c 24 cm.

• 500 __ |a At head of title: American Marketing Association.

• 504 __ |a Includes bibliographical references (p. 253-254) and index.

• 650 _0 |a Service industries |x Marketing |x Management.

• 700 1_ |a Middlebrooks, Arthur. |0 CAL n2005168516# |7 ba0yba0y

• 920 __ |a 231010 |z 2

• 920 __ |a 251430 |z 1

• 920 __ |a 244290 |z 1

• 998 __ |a FDU