机读格式显示(MARC)

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• 001 0000373806

• 003 CAL

• 005 20190927151000.0

• 008 001108s2001 ilua b 001 0 eng

• 010 __ |a 00066217

• 020 __ |a 0658010042 (cl.)

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.335 |b .K45 2001

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.55/E16

• 093 __ |a F713.55 |2 4

• 095 __ |a 4910.13 |2 6

• 099 __ |a CAL 022002191066

• 100 1_ |a Keiningham, Timothy L. |0 CAL n2005124184# |7 ba0yba0y

• 245 14 |a The customer delight principle : |b exceeding customers' expectations for bottom-line success / |c Timothy Keiningham and Terry Vavra.

• 260 __ |a Chicago : |b McGraw Hill |c c2001.

• 300 __ |a xiv, 192 p. : |b ill. ; |c 24 cm.

• 440 _0 |a American marketing association

• 500 __ |a "American Marketing Association".

• 504 __ |a Includes bibliographical references and (p. 179-186) and index.

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Success in business.

• 700 1_ |a Vavra, Terry G. |0 CAL n2005252996# |7 ba0yba0y

• 856 42 |3 Publisher description |u http://www.loc.gov/catdir/description/mh021/00066217.html

• 920 __ |a 222016 |z 1

• 998 __ |a RUC