机读格式显示(MARC)

• 000 01380cam a2200349 a 4500

• 001 0000374299

• 005 20191008143600.0

• 008 960129s1995 onca b 001 0 eng d

• 010 __ |a 96113967

• 020 __ |a 0471641235

• 035 __ |a (DLC) 96113967

• 035 __ |a (OCoLC)34099204

• 040 __ |a TNJ |c TNJ |d DLC

• 042 __ |a lccopycat

• 050 00 |a HF5415.335 |b .B76 1995

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713.52/E20

• 093 __ |a F713.52 |2 4

• 100 1_ |a Brown, Stanley A., |d 1946-

• 245 10 |a What customers value most : |b how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / |c Stanley A. Brown.

• 260 __ |a Toronto ; |a New York : |b J. Wiley, |c c1995.

• 300 __ |a xvi, 304 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. [301]-302).

• 650 _0 |a Consumer satisfaction.

• 650 _0 |a Customer services.

• 650 _0 |a Industrial management.

• 650 _0 |a Organizational effectiveness.

• 650 _0 |a Quality of products.

• 856 42 |3 Contributor biographical information |u http://www.loc.gov/catdir/bios/wiley041/96113967.html

• 856 42 |3 Publisher description |u http://www.loc.gov/catdir/description/wiley033/96113967.html

• 856 4_ |3 Table of Contents |u http://www.loc.gov/catdir/toc/onix03/96113967.html

• 920 __ |a 222016 |z 1