机读格式显示(MARC)

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• 001 0000373893

• 003 CAL

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• 008 000627s2001 nyua b 001 0 eng

• 010 __ |a 00057875

• 020 __ |a 007136479X

• 040 __ |a DLC |c DLC |d UKM

• 042 __ |a pcc

• 050 00 |a HF5415.525 |b .B47 2000

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.55/E18

• 093 __ |a F713.55 |2 4

• 099 __ |a CAL 022002209290

• 100 1_ |a Bergeron, Bryan P. |0 CAL n2005018640# |7 ba0yba0y

• 245 14 |a The eternal e-customer : |b how emotionally intelligent interfaces can create long-lasting customer relationships / |c Bryan P. Bergeron.

• 260 __ |a New York : |b McGraw-Hill, |c c2001.

• 300 __ |a xxvi, 261 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. [235]) and index.

• 650 _0 |a Customer loyalty.

• 650 _0 |a Internet marketing.

• 920 __ |a 222016 |z 1