机读格式显示(MARC)

• 000 00958nam 2200277 a 4500

• 001 0000074154

• 003 CAL

• 005 20061030142300.0

• 008 061030s2004 cc ak 000 0 eng d

• 020 __ |a 7801695925

• 040 __ |a BUA |c BUA

• 090 __ |a F719/E1

• 093 __ |a F719 |2 4

• 099 __ |a CAL 022005030540

• 245 00 |a Creating a culture of customer care / |c Scottish Qualifications Authority = 客户服务文化构建 / 苏格兰学历管理委员会(SQA).

• 246 31 |a 客户服务文化构建

• 246 1_ |i At head of title: |a Hospitality management

• 260 __ |a 北京 : |b 中国时代经济出版社, |c 2004.

• 300 __ |a 2, 121 p. : |b ill. ; |c 25 cm.

• 440 _0 |a Unit student guide ; |v DG9F 04

• 500 __ |a "Higher national diploma"--T.p.

• 534 __ |p Reprint. Originally published: |c [S.l.] : Scottish Qualifications Authority, c2004.

• 650 _0 |a Customer services.

• 650 _0 |a Hospitality industry |x Management.

• 710 2_ |a Scottish Qualifications Authority.

• 920 __ |a 222016 |z 2