机读格式显示(MARC)

• 000 00767cam a2200277 a 4500

• 001 0000374294

• 003 CAL

• 005 20191008142500.0

• 008 720713s1972 nyua 001 0 eng

• 010 __ |a 72006159

• 020 __ |a 0070283508

• 035 __ |a (DLC) 72006159

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5467.W3 |b H47

• 082 00 |a 381/.45/000973

• 090 __ |a F737.121.8/E1

• 093 __ |a F737.121.8 |2 5

• 099 __ |a CAL 022015032579

• 100 1_ |a Herndon, Booton.

• 245 10 |a Satisfaction guaranteed : |b an unconventional report to today's consumers / |c Booton, Herndon.

• 260 __ |a New York : |b McGraw-Hill, |c c1972.

• 300 __ |a ix, 342 p. : |b ill. ; |c 23 cm.

• 500 __ |a Includes index.

• 610 20 |a Montgomery Ward.

• 920 __ |a 222016 |z 1

• 998 __ |a XMU