机读格式显示(MARC)

• 000 00923cam a2200313 a 4500

• 001 0000373931

• 003 CAL

• 005 20190929105200.0

• 008 040331s2004 caua b 001 0 eng

• 010 __ |a 2004047605

• 020 __ |a 1576752984

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HF5415.5 |b .B3667 2004

• 082 00 |a 658.8/12 |2 22

• 090 __ |a F713.3/E39

• 093 __ |a F713.3 |2 4

• 099 __ |a CAL 022005077399

• 100 1_ |a Barlow, Janelle, |d 1943-

• 245 10 |a Branded customer service : |b the new competitive edge / |c Janelle Barlow and Paul Stewart.

• 260 __ |a San Francisco, CA : |b Berrett-Koehler, |c c2004.

• 300 __ |a xii, 259 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references (p. 243-245) and index.

• 650 _0 |a Customer services.

• 650 _0 |a Business names.

• 650 _0 |a Brand name products.

• 700 1_ |a Stewart, Paul, |d 1966-

• 920 __ |a 222016 |z 1

• 998 __ |a FDU