机读格式显示(MARC)

• 000 01229cam a2200373 i 4500

• 001 0000373947

• 003 OCoLC

• 005 20190929110400.0

• 008 961021s1996 maua 001 0 eng d

• 010 __ |a 96077004

• 020 __ |a 1880394286

• 020 __ |a 9781880394281

• 035 __ |a (OCoLC)35621329

• 040 __ |a OSW |b eng |e rda |c DLC |d BAKER |d BTCTA |d YDXCP

• 042 __ |a lccopycat

• 050 04 |a HF5415.5 |b .H68 1996

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F274/E12

• 093 __ |a F274 |2 5

• 245 00 |a How to really deliver superior customer service / |c [edited by John R. Halbrooks].

• 250 __ |a Second edition.

• 264 _1 |a Boston, MA : |b Inc. Magazine, |c [1996]

• 300 __ |a x, 272 pages : |b illustrations ; |c 28 cm

• 336 __ |a text |b txt |2 rdacontent

• 337 __ |a unmediated |b n |2 rdamedia

• 338 __ |a volume |b nc |2 rdacarrier

• 500 __ |a "Features the winning strategies of Intuit (Quicken software), Dell Computer, PDQ Printing, and Direct Tire"--Cover.

• 500 __ |a Includes index.

• 650 _0 |a Customer services

• 650 _0 |a Customer services

• 650 _0 |a Customer servicesetc

• 700 1_ |a Halbrooks, John R. |0 http://id.loc.gov/authorities/names/n96115796

• 730 0_ |a Inc. (Boston, Mass.)

• 920 __ |a 222016 |z 1