机读格式显示(MARC)

• 000 00867cam a2200277 a 4500

• 001 0000373858

• 005 20190929085900.0

• 008 940414s1995 ilua b 001 0 eng

• 010 __ |a 94011504

• 020 __ |a 0844233188

• 035 __ |a (DLC) 94011504

• 040 __ |a DLC |c DLC |d DLC

• 050 00 |a HF5415.5 |b .C8 1995

• 082 00 |a 658.8/12 |2 20

• 090 __ |a F713.52/E7

• 093 __ |a F713.52 |2 4

• 100 1_ |a Cross, Richard, |d 1947-

• 245 10 |a Customer bonding : |b pathway to lasting customer loyalty / |c Richard Cross and Janet Smith.

• 260 __ |a Lincolnwood, Ill. : |b NTC Business Books, |c c1995.

• 300 __ |a xix, 254 p. : |b ill. ; |c 23 cm.

• 504 __ |a Includes bibliographical references (p. 223-238)and index.

• 650 _0 |a Customer relations.

• 650 _0 |a Customer services.

• 650 _0 |a Customer loyalty.

• 700 1_ |a Smith, Janet, |d 1953-

• 920 __ |a 222016 |z 1