机读格式显示(MARC)

• 000 01377cam a2200397 a 4500

• 001 0000374329

• 003 CAL

• 005 20191008153500.0

• 008 990512s2000 maua b 001 0 eng

• 010 __ |a 99029464

• 020 __ |a 0072312211

• 020 __ |a 0071169946 (international edition)

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 050 00 |a HD9980.5 |b .Z45 2000

• 082 00 |a 658.8 |2 21

• 090 __ |a F719/E14

• 093 __ |a F719 |2 4

• 094 __ |a 29.499 |2 3

• 095 __ |a 4910.13 |2 6

• 099 __ |a CAL 022001384055

• 100 1_ |a Zeithaml, Valarie A. |0 CAL n2004529629# |7 ba0yba0y

• 245 10 |a Services marketing : |b integrating customer focus across the firm / |c Valarie A. Zeithaml, Mary Jo Bitner.

• 250 __ |a 2nd ed.

• 260 __ |a Boston : |b Irwin/McGraw-Hill, |c c2000.

• 300 __ |a xxviii, 620 p. : |b ill. ; |c 26 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Service industries |x Marketing.

• 650 _0 |a Customer services.

• 650 _0 |a Marketing.

• 700 1_ |a Bitner, Mary Jo |0 CAL n2004366361# |7 ba0yba0y

• 856 42 |3 Contributor biographical information |u http://www.loc.gov/catdir/bios/mh042/99029464.html

• 856 42 |3 Publisher description |u http://www.loc.gov/catdir/description/mh023/99029464.html

• 856 41 |3 Table of contents |u http://www.loc.gov/catdir/toc/mh023/99029464.html

• 920 __ |a 222016 |z 1

• 998 __ |a RUC