机读格式显示(MARC)

• 000 00749cam a2200253 a 4500

• 001 0000216252

• 003 CAL

• 005 20111031102700.0

• 008 090924s2010 enk 001 0 eng

• 020 __ |a 9780470687932 (hbk.)

• 040 __ |a UKM |c UKM |d YDXCP |d BWK |d BWKUK |d BWX |d CDX |d KSU

• 050 _4 |a HF5415.5 |b .H63 2010

• 082 04 |a 658.812 |2 22

• 090 __ |a F713.55/E4

• 093 __ |a F713.55 |2 4

• 099 __ |a CAL 022011013560

• 100 1_ |a Hochman, Larry.

• 245 14 |a The relationship revolution : |b closing the customer promise gap / |c Larry Hochman.

• 260 __ |a Chichester, U.K. : |b Wiley, |c 2010.

• 300 __ |a 155 p. ; |c 21 cm.

• 500 __ |a Includes index.

• 650 _0 |a Customer relations.

• 650 _0 |a Customer relations |x Management.

• 920 __ |a 222016 |z 2