机读格式显示(MARC)

• 000 00892cam a2200265 a 4500

• 001 0000215955

• 005 20111008155800.0

• 008 090105s2009 nyua b 001 0 eng

• 010 __ |a 2008055729

• 020 __ |a 9780814413333

• 020 __ |a 0814413331

• 035 __ |a (OCoLC)ocn276334374

• 040 __ |a DLC |c DLC |d BTCTA |d YDXCP |d C#P |d BWX |d VP@ |d DLC

• 050 00 |a HF5415.5 |b .G672 2009

• 082 00 |a 658.8/12 |2 22

• 090 __ |a F274/E5

• 093 __ |a F274 |2 4

• 100 1_ |a Goodman, John A.

• 245 10 |a Strategic customer service : |b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / |c John A. Goodman.

• 260 __ |a New York : |b AMACOM, |c c2009.

• 300 __ |a xiv, 256 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Customer services.

• 650 _0 |a Customer relations |x Management.

• 920 __ |a 222016 |z 2