机读格式显示(MARC)

• 000 00898nam a2200301 a 4500

• 040 __ |c PUL

• 001 0000351376

• 003 UkOxU

• 005 20180607161000.0

• 008 500101s1991 enka 001 0 eng d

• 010 __ |a LC 90-39271

• 015 __ |a GB 95-5886

• 020 __ |a 0471524956

• 020 __ |a 0471008583 (pbk)

• 035 __ |a CURL **9900b9505886**(BLi) from orlc161

• 090 __ |a F719/E5

• 092 __ |a D0502068447

• 093 __ |a F719 |2 4

• 100 1_ |a Wilson, Jerry R., |d 1944-2005

• 245 10 |a Word-of-mouth marketing / |c Jerry R. Wilson

• 260 __ |a New York ; |a Chichester : |b Wiley, |c 1991

• 300 __ |a xv, 256 p. ; |c 24 cm

• 650 _0 |a Customer services |z United States |x Public opinion

• 650 _0 |a Consumer satisfaction |z United States

• 650 _0 |a Consumer behavior |z United States

• 650 _0 |a Employee motivation |z United States

• 650 _0 |a Advertising |z United States

• 920 __ |a 222016 |z 1