机读格式显示(MARC)

• 000 01160cam a2200373 a 4500

• 001 0000374372

• 003 CAL

• 005 20191009094000.0

• 008 001207s2001 nyua 001 0 eng

• 010 __ |a 00065929

• 020 __ |a 0609607723

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 043 __ |a n-us---

• 050 00 |a HD70.U5 |b S436 2001

• 082 00 |a 658.8/12 |2 21

• 090 __ |a F713.55/E46

• 093 __ |a F713.55 |2 4

• 094 __ |a 29.419 |2 3

• 099 __ |a CAL 022005099560

• 100 1_ |a Seybold, Patricia B.

• 245 14 |a The customer revolution : |b how to thrive when customers are in control / |c Patricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis.

• 260 __ |a New York : |b Crown Business, |c c2001.

• 300 __ |a xvii, 395 p. : |b ill. ; |c 25 cm.

• 500 __ |a Includes index.

• 650 _0 |a Industrial management |z United States.

• 650 _0 |a Product management |z United States.

• 650 _0 |a Brand name products |z United States.

• 650 _0 |a Technological innovations |z United States |x Management.

• 650 _0 |a Consumers |z United States.

• 700 1_ |a Lewis, Jeffrey M.

• 700 1_ |a Marshak, Ronni T.

• 920 __ |a 222016 |z 1

• 998 __ |a BTBU