机读格式显示(MARC)

• 000 00946nam a22003134a 4500

• 001 0000374371

• 003 CAL

• 005 20191009093500.0

• 008 050301s1999 ilu b 001 0 eng d

• 010 __ |a 99032740

• 020 __ |a 0877572763 (hardcover) : |c CNY496.70

• 036 __ |a .b15773243 |b g

• 037 __ |b 3821

• 040 __ |a DLC |c DLC |d DLC

• 042 __ |a pcc

• 043 __ |a n-us---

• 050 00 |a HF5415.335 |b .M93 1999

• 082 00 |a 658.8/12/072 |2 21

• 090 __ |a F713.5/E166

• 093 __ |a F713.5 |2 4

• 099 __ |a CAL 0220110150442m

• 100 1_ |a Myers, James H.

• 245 10 |a Measuring customer satisfaction : |b hot buttons and other measurement issues / |c James H. Myers.

• 260 __ |a Chicago, Ill. : |b American Marketing Association, |c c1999.

• 300 __ |a xiv, 219 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Consumer satisfaction |z United States |x Evaluation.

• 920 __ |a 222016 |z 1

• 998 __ |a EST