机读格式显示(MARC)

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• 003 CAL

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• 008 010806s2001 enka b 001 0 eng

• 020 __ |a 0749435798

• 040 __ |a UKM |c UKM |d CUV

• 082 04 |a 658.812 |2 21

• 090 __ |a F713.3/E58

• 093 __ |a F713.3 |2 4

• 099 __ |a CAL 022002226493

• 100 1_ |a Foss, Bryan. |0 CAL n2005077234# |7 ba0yba0y

• 245 10 |a Successful customer relationship marketing : |b new thinking, new strategies, new tools for getting closer to your customers / |c Bryan Foss & Merlin Stone.

• 260 __ |a London : |b Kogan Page, |c 2001.

• 300 __ |a xxii, 522 p. : |b ill. ; |c 24 cm.

• 504 __ |a Includes bibliographical references and index.

• 650 _0 |a Customer relations.

• 650 _0 |a Relationship marketing.

• 700 1_ |a Stone, Merlin, |d 1948- |0 CAL n2004360266# |7 ba0yba0y

• 920 __ |a 222016 |z 1

• 998 __ |a XMU