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西文图书1.The customer revolution : how to thrive when customers are in control / F713.55/E46
馆藏复本:1
可借复本:1 Patricia B. Seybold with Ronni T. Marshak and Jeffrey M. Lewis.
Crown Business, c2001.
(0) 馆藏 -
中文图书2.客户关系管理理念与实例:how to thrive when customers are in control F713.50/92
馆藏复本:3
可借复本:3 (美)帕翠珊·B·希伯尔德, 罗尼·T·马萨克, 杰夫瑞·M·刘易斯编著
机械工业出版社 2002
(0) 馆藏

