MARC状态：审校 文献类型：西文图书 浏览次数：62
- 题名/责任者:
- Measuring customer satisfaction : hot buttons and other measurement issues / James H. Myers.
- 出版发行项:
- Chicago, Ill. : American Marketing Association, c1999.
- ISBN:
- 0877572763 (hardcover) :
- 载体形态项:
- xiv, 219 p. : ill. ; 24 cm.
- 个人责任者:
- Myers, James H.
- 论题主题:
- Consumer satisfaction-United States-Evaluation.
- 中图法分类号:
- F713.5
- 书目附注:
- Includes bibliographical references and index.
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